RESEARCH PAPER
Maintenance management balanced scorecard approach for urban transport fleets
| 1 | Instituto Universitario CMT-Motores Térmicos Universitat Politècnica de València Campus de Vera. Edificio 6D. 46022, Valencia. Spain |
| 2 | ATUC- Asociación de Empresas Gestoras de los Transportes Urbanos Colectivos C\ Princesa, 31 Piso 5 Oficina 1, 28008, Madrid. Spain |
Publication date: 2019-06-30
Eksploatacja i Niezawodność – Maintenance and Reliability 2019;21(2):226–236
KEYWORDS
ABSTRACT
Attending the important role of maintenance function in any production or service provider company, the measurement and assessment of maintenance performance is crucial for competitiveness and future survival. That situation is even more critical in
urban transport fleets where some specific boundary conditions and special characteristics will affect maintenance policy and
implementation. This paper presents a deep review of different studies worldwide to define the most proper and effective maintenance performance indicators, selecting and refining the most important ones to obtain a reduced maintenance management
balanced scorecard. That balanced scorecard is proposed as a main tool for urban transport fleet maintenance managers to assess
efficiency and effectiveness of maintenance processes and will be used as a basis for a future benchmarking process for this type
of companies.
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